SERVICE POLICY - vserveplus

WARRANTY POLICY (DOA: DEAD ON ARRIVAL CLAIM)

1. ln case the items are delivered faulty
or any of them break down within 7 days from the invoice date, they are considered Dead On Arrival (DOA).

2. In case the items are damaged
or do not operate due to technical failures and any of them are out of order within 7 days from the invoice date, they are considered Dead On Arrival (DOA).

3. All defective items stated in No.2

must be in complete conditions and all parts are maintained.

4. The packaging is still in complete

condition showing the same serial number as shown on the product inside; and the whole set of materials, for instance, CD, Driver, User Manual must be maintained.

DOA CLAIM SHALL BE RENDERED NULL AND VOID IF :

1. The product is damaged due to misuse
such as accident or natural disaster.

2. The defects or damages are not
caused by the product
such as incorrect modification or wrong repair.

3. The packaging is incomplete condition.

vServePlus’s Service Center provides Call Center service for customers on Monday – Friday
from 08.30 am – 06.00 pm.

Contact by dialing +66 2661 6909 or sending an e-mail to callcenter@vserveplus.co.th.

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